Lexington
Property Management, LLC (“Lexington,” “we,” “us” or “our”) is committed to
maintaining your privacy and informing you of our privacy practices. This
privacy policy and agreement (the “Privacy Policy”) covers
how we collect, use, and treat data and information, including Personal
Information (as defined below), that we collect, receive, process, or store in connection
with our business and business activities (the “Business Practices”),
which includes the services we offer in connection with such Business
Practices, including by way of limited example, developing, managing, and
owning Properties (the “Services”) (the Business Practices and
Services are collectively referred to as the “Business”). The term “Property” refers to a specific Lexington physical location
or community, such as, by way of limited example, Spectra Pearl 101 and Spectra Pearl 111.
1.
Scope of this Privacy Policy.
1.1
Application of this Privacy Policy. This Privacy Policy
applies to anyone providing us information including:
· Tenants (residential and commercial),
and employees of commercial tenants, and any guarantors of such tenants, of any
of our Properties (collectively, “Tenants”);
· Contractors, vendors, and other service
providers, including their employees, that provide us with services
(collectively, “Contractors”);
· Potential Tenants or applicants that
have submitted a lease application or other related information to Lexington by
any means, including electronically or in person, in connection with the
Business (collectively, “Applicants”);
· Users that have registered an account
with Lexington (“Registered Users”); and
· Casual visitors of (i) our website (the
“Website”), or (ii) Properties (collectively, “Site Visitors”).
We
use the term “you” to refer to (i) Tenants; (ii) Contractors; (iii)
Applicants; (iv) Registered Users; and (v) and Site Visitors (as the context
permits).
1.2
Exclusions from this Privacy Policy. This Privacy Policy
does not apply to our current or prospective employees providing us information
with respect to their actual or potential employment with Lexington. Similarly,
this Privacy Policy does not apply to persons who execute a subscription
agreement or other similar investment agreement, or who interact with us via
the Investor Portal located at https://investors.appfolioim.com/lexingtonpartners/investor/login.
Additionally, if we provide you with links to other websites, then they are
solely for your convenience and reference and we are not responsible for the
privacy practices or content on, or accessed through, such links or websites.
2.
Your Consent. Please read this Privacy Policy carefully because once you
consent to this Privacy Policy and its terms, it creates legal obligations on
you and on Lexington. As set out below, the procedures for consenting to this
Privacy Policy are obtained in different ways depending on the type of user you
are:
2.1
Your Consent if you are a Site Visitor. By accessing and using
our Website or Properties as a Site Visitor, you are acknowledging that you
have read and understood this Privacy Policy, and agree to be legally bound by
it. If you do not agree with the terms of this Privacy Policy, please refrain from
accessing or using our Website or Properties.
2.2
Your Consent if you are Not a Site Visitor. Except as provided in
Section 2.3 (Consent by User Acting in a Representative Capacity), your consent
to, and your affirmative agreement that you have read and agree to, this
Privacy Policy shall be by providing us information in connection with our
Business. For example, you may become a Registered User by using the
registration form provided under the “Create a New Account” heading (or similar
heading) to create an account on our Resident Portal, and a link to this
Privacy Policy is included near the “Create Account” button. Or, for example,
you may consent to this Privacy Policy by submitting information to us related
to your lease application in accordance with the procedure set out in Section
4.12 (Provision of Personal Information Offline). In any case, by providing us
information, including Personal Information, you are affirmatively agreeing
that you have read and agree to this Privacy Policy, and to be legally bound by
it.
2.3
Consent by User Acting in a Representative Capacity. If
you are agreeing to our Privacy Policy on behalf of a company or other legal
entity (“Your Organization”), then (i) you represent and warrant
that you have authority to act on behalf of, and to bind Your Organization, and
(ii) for all purposes in this Privacy Policy, the term “you” means Your
Organization on whose behalf you are acting.
3.
The Information We Collect. Information that you may provide or
that we may collect from or about you in connection with our Business falls
into two broad categories: (i) Personal Information, and (ii) Anonymous
Information.
3.1
Personal Information. We use the term “Personal Information” to
mean any information that identifies you as an individual. The Personal
Information we collect may include the following:
· Your name;
· Your address;
· Your email address;
· Your phone number;
· Your social security number;
· Information about your income and other
employment demographic information;
· Information obtained from background
checks related to your lease or application to a Property;
· Your birthday;
· Your payment information;
· Your other transaction history (i.e. if
you are a Tenant, then your maintenance requests, package notifications, etc.);
· Time and location data as to when you
access other control mechanisms offered in connection with our Business (such
as smart home features);
· Your browsing history when logged into
our website;
· Your vehicle information;
· Device identifiers, such as cookies;
· Device information, such as hardware and
software settings;
· Other characteristics of a user device,
which, by themselves or taken in conjunction with other information, are
sufficient to distinguish that user device over time from a population of other
user devices;
· IP addresses and log information, such
as your device’s name, the type and version of your web browser, and referrer
addresses that can function to identify a user device; and
· Tracking information that we, or a third
party, collects.
3.2
Anonymous Information. We may also collect, process, and use information that does
not identify you or your devices, including Personal Information that has been
made anonymous by: (i) removing identifying fields and aggregating the
information with other information so that individuals cannot be re-identified,
or (ii) anonymizing the information with techniques that remove or modify the
identifying data so as to prevent re-identification of the anonymized
information (collectively, “Anonymous Information”).
Information that meets these criteria might include, for example, demographic
information, statistical information (e.g., page views and hit counts), and
general tracking information.
3.3
Treatment of Combined Information. To enable us to better
understand your characteristics and/or to conduct the Business, we may link the
Personal Information you have provided with Anonymous Information. If we
combine or link any Anonymous Information with your Personal Information, the
resulting combination will be treated and protected as Personal Information
under this Privacy Policy.
4.
How We Collect Personal Information. We collect the above
information through the following means and technologies:
4.1
Registered Users; User Names. In order to participate in certain
Services we offer to Registered Users, we require that you use the process
described in Section 2.2 (Your Consent if you are Not a Site Visitor) to
complete the registration process by consenting to become a Registered User.
Upon request at certain Properties, our employees may provide you with
in-person assistance with the registration process. After completing the
registration process, Registered Users may be provided with an email username
and password, which allows them to gain access to password-protected portions
of our Website and to otherwise use certain functionality available on our
Website. This information is used by Lexington in providing the Website and
conducting its Business, as further detailed below.
4.2
Payment Processing. Through our Business, you may be able to pay rent or other
fees (including application fees), which require that we collect Personal
Information, including contact information and payment information (such as
credit card number, expiration date, and security code), in connection with
your transaction. We may already have this information on file if you have
previously accessed paid rent or other fees through our Business. This
information is used for billing purposes, contacting you about your
transaction, and sending you other related communications. Please note that
Lexington uses a reputable company (the “Payment Processing Company”)
to collect and process your payment information. We have taken reasonable steps
to ensure that the Payment Processing Company protects Personal Information it
collects from you in compliance with our Privacy Policy.
4.3
Resident Services. If you are a Tenant, we may provide you with a convenient
platform to submit a maintenance request, get announcements, communicate with
your Property manager, add vehicle information, get notified that a package has
arrived, and access other Services related to the Property in which you reside.
In these instances, we use any information you provide to us for the purposes
for which you submit the information.
4.4
Emails; Live Chat; Social Media. You may have the
ability to contact us via email, “live chat” functionality, instant messaging,
Facebook Messenger, Snapchat, and other social media platforms with questions,
comments, or feedback concerning our Business. By communicating with us for
these purposes, you may provide us with your email address and other Personal
Information. In these instances, we use any information you provide to us for
the purposes for which you submit the information.
4.5
Questionnaires and Surveys. We may allow you to participate in
surveys and questionnaires, which we may post or otherwise provide to you from
time to time. You are free to choose whether you participate in a survey or
questionnaire. We may ask that, in addition to providing your responses, you
also provide Personal Information. In these instances, we use any information
that you provide to us for the purposes for which you submit the information. We
may also add your Personal Information to your customer profile, as well as for
advertising and marketing purposes. Survey and questionnaire information may be
used for the purposes of monitoring or improving our Business. As further set
out in Section 10.2 (Opt-Out), please understand that you will not be allowed
to “opt out” of formal notices related to our Business, such as the operation
of the Website and App, and legal, and other related notices concerning safety
(such as notices related to fire alarm testing, repairs, or other exigent
circumstances) and your relationship with us.
4.6
Newsletters and Special Offers. You may choose to sign up to
receive optional communications from us including, for example, emails, mobile
notifications, or “push” notifications with information related to our
Business, including deals, news, and other events. In addition, if you are a
Registered User or if you have previously provided Lexington with your email
address (such as through the means described in Section 4.12 (Provision of
Personal Information Offline)), then we may choose to send news, bulletins,
marketing materials, or other information. We will use Personal Information to
determine which communications may interest you, and to send such
communications. If we choose to undertake such communications, you will have
the ability to opt out of receiving these communications as provided in Section
10 (Changing or Removing Information; Opting Out).
4.7
User-Generated Content. As further set out below, we may provide you with the ability
to submit content to us for our internal use or to submit content to us for
public consumption (collectively, “User-Generated Content”). If you include any
Personal Information relating to others in your User-Generated Content, then you
represent that you have full permission and authority to do so.
4.7.1
User-Generated Content Provided to Us for Internal Use. We
may provide you with the ability to submit User-Generated Content to us (either
directly or through a third party service), and we may also provide content to
you, in order for us to better provide Services. For example, we may allow you
(i) to submit a photo in connection with a maintenance request and we may also
take photos related to the maintenance request (if such photos are combined
with your Personal Information, then the resulting combination will be treated
and protected as Personal Information under this Privacy Policy), or (ii) to
submit responses to resident surveys or otherwise provide us with feedback
related to your Property, the Services, or the Business. If you provide us with
such User-Generated Content, we will protect it in accordance with this Privacy
Policy.
4.7.2
User-Generated Content Provided to Us for Public Consumption. We
may give you the ability, for example, through our Website or a third party
social media platform, to engage with us and others in public exchanges by
providing User-Generated Content, which may include opportunities for you to
provide comments, reviews, recommendations, and other input. Please understand
that, if you include Personal Information in such User-Generated Content,
others will be able to read, collect, re-publish, and otherwise freely use such
Personal Information. We are not responsible for Personal Information that you decide
to include in such User-Generated Content, and we will not take down, remove,
or edit User-Generated Content, except as required by applicable law.
4.8
Verifying Identity. If you submit requests or information to us, then we may
use Personal Information (and other information that we have about you) to
verify your identity and to process your request. This is designed to further
protect you and to reduce the threat of identity theft and fraudulent
transactions.
4.9
Tenant Eligibility; Background Checks. If you are an
Applicant (that is applying for a lease with us), then we will request that you
disclose certain information, including Personal Information, on your rental
application or other documents to determine your eligibility to lease from us.
We will use such information, or provide such information to our Contractors,
to: (i) determine your eligibility to lease from us when you apply; (ii)
determine that you continue to meet eligibility requirements during your lease
term with us; (iii) complete the leasing process; and (iv) request credit and
background check reports and other information about you from third parties in
connection with your lease eligibility (collectively, “Eligibility
Information”). To allow appropriate control over Personal Information,
we will make some of this Eligibility Information available to you and you will
be able to view, change, or update such Eligibility Information that you have
previously submitted to us and certain information that we have used to make
decisions about you (including for your lease) to ensure that such decisions
made about you are based on accurate information by contacting us in accordance
with Section 19 (Contact Us). If you determine that such Eligibility
Information is inaccurate or contains discrepancies, you will be able to
identify and provide evidence of such inaccuracies or discrepancies to us and
we then will evaluate any decisions we made based on such identified
inaccuracies and discrepancies.
4.10
Smart Home Features. We may collect information from you, including Personal
Information, in order to provide you with smart home features such as (i) Wi-Fi
connected smart thermostats; (ii) Wi-Fi connected smart outlets; (iii) Wi-Fi
connected smart ceiling fans and lights; (iv) Wi-Fi connected smart door locks;
(v) video conferencing and facial recognition; and (vi) other smart home
products. If smart home features are offered to you, then we will use the
information we collect from them, or provide such information to our
Contractors, in order to provide you with such smart home features.
4.11
Other Uses. In addition to the uses specifically identified in this
Section 4 (How We Collect Personal Information), there may be instances where
you request information or other Services from us that are not described in
this Privacy Policy. In that instance, we will use Personal Information that
you submit in order to provide such information or Services to you.
4.12
Provision of Personal Information Offline. If you visit one of
our Properties in person and meet with our employees and/or leasing agents, we
may ask you to provide us with Personal Information (“Offline Personal Information”).
Offline Personal Information may be collected using: (i) in person
communications and dealings with us, such as in-person events like open houses;
(ii) paper lease applications you provide us in person; and (iii) other related
Personal Information you provide us in person. If you provide Offline Personal
Information to us, we will strive to provide you with either verbal and/or
written notice of this Privacy Policy so that you can review it. For the avoidance
of doubt, we treat any Offline Personal Information that you provide to us as
Personal Information under this Privacy Policy.
4.13
Geolocation Information and Beacons. Lexington may provide
you with access to a mobile application (the “App”) may utilize the
GPS feature on your mobile device or beacons to determine your location (your “Geolocation Information”). You must enable the GPS/location
services for the App on your mobile device in order for this feature of the App
to function effectively. We may also collect precise location information when
your mobile device is near a physical “beacon” system that we (or our vendors)
operate. You may also prevent this by disabling location information in your
device settings. To the extent your Geolocation Information is combined with
any Personal Information, we will treat it as Personal Information. We may use
your Geolocation Information to send communications to you as further described
in Section 4.6 (Newsletters and Special Offers), and for other purposes set out
in this Privacy Policy, including smart home features and advertising.
5.
How We Collect Anonymous Information. We use Anonymous
Information to analyze the effectiveness of, and improve, our Business and for
other similar purposes. In addition, from time to time, we may undertake or
commission statistical and other summary analyses of the general behavior and
characteristics related to our Business, including users and the use of our
Website and App, and we may share Anonymous Information with third parties,
including Advertisers (if any) and our Contractors (in accordance with Section
7.1 (Lexington Contractors)). Anonymous Information provided to third parties
as outlined in this Section 5 (How We Collect Anonymous Information) will not
allow anyone to identify you. We may collect Anonymous Information through
features of the software that support our Business (such as those on the
Website and the App), through cookies and through other means described below.
5.1
IP Addresses; Logs. Lexington may automatically receive and record information
in our server logs from your browser or mobile device, including your IP
address (the Internet address of your computer), your computer’s name, the type
and version of your web browser or mobile device operating system, referrer
addresses, and other generally-accepted log information. We may also record
page views (hit counts) and other general statistical and tracking information,
which will be aggregated with that of other users in order to understand how
our Website is being used, and for security and monitoring purposes.
5.2
Cookies. A cookie is a small amount of data, which often includes
an anonymous unique identifier that is sent to your computer or mobile device
from a website or a mobile application and stored on your hard drive. Cookies
can be used to provide you with a tailored user experience and to make it
easier for you to use a website or a mobile application upon future visits. We
may include cookies on our Website or the App, and use them for a variety of
purposes, such as to recognize you when you return to our Website or the App
and to remember your preferences. You may set your browser or mobile device so
that it does not accept cookies. Cookies must be enabled, however, if you wish
to access certain personalized features of the Website or the App.
5.3
Tags. We may use so-called “pixel tags” – small graphic images
(also known as “web beacons” or “single-pixel gifs”) – to tell us what parts of
our Website or the App have been visited or to measure the effectiveness of
searches you perform on our Website or the App. Pixel tags also enable us to
send email messages in a format that you can read and they inform us whether
emails have been opened. Pixel tags also help us ensure that our messages are
of interest to you. You can “opt-out” of receiving these types of emails from
us by following the directions provided in Section 10 (Changing or Removing
Information; Opting Out). Any Personal Information collected using such tools
will be subject to the terms of this Privacy Policy.
5.4
Click-Throughs. We may send email messages, which use a “click-through
URL” linked to content related to our Business. When you click one of these
URLs, you pass through our web server before arriving at the destination web
page. We may track this click-through data to help determine interest in
particular topics and to measure the effectiveness of our customer
communications. If you prefer not to be tracked simply do not click text or
graphic links in the email, or notify us in accordance with Section 10
(Changing or Removing Information; Opting Out).
5.5
Configuration. In order to determine whether your computer or mobile
device is supported by our system, we may collect certain Anonymous
Information. This information includes, but may not be limited to, your
operating system and browser, the presence of any software that our Website or
the App may require to operate with your computer or mobile device, or other
third party software on your computer or mobile device. We will treat such
information in accordance with this Privacy Policy.
6.
Internal Uses of Information. We may use your Personal
Information and Anonymous Information to perform internal administration,
auditing, operation, and troubleshooting in connection with our Business,
including to evaluate and improve our Business, and to develop and test new
Business Practices and/or Services.
7.
How We Share the Collected Information. We will not disclose
your Personal Information to unaffiliated third parties without your express
consent, except as set out in Section 9 (Advertising) and in the following
limited circumstances:
7.1
Lexington Contractors. We may employ Contractors, including Payment Processing
Companies, to perform functions on our behalf, such as collecting or providing
information, responding to and sending electronic mail, or other functions
necessary to our Business. We may need to share your Personal Information with
these Contractors. We will provide Contractors with only that information
necessary or desirable to perform their functions, and we will not allow them
to use your Personal Information for any other purpose.
7.2
Legal. Lexington will reveal your Personal Information to the
extent we reasonably believe that we are required to do so by applicable law.
7.3
Transfer of Business. Lexington shall be entitled to transfer to a third party
information that we collect, including any Personal Information, in connection
with: the sale of (i) a Property (or Properties); (ii) an entity that holds a
Property (or Properties); or (iii) all or substantially all of the assets of
such entity, provided the acquiring third party has agreed to safeguard your Personal
Information with protections that comply in material respects with this Privacy
Policy.
8.
Accuracy and Minimization of Data. We take reasonable
steps (i) to maintain the accuracy of the Personal Information we process, and
(ii) to limit the Personal Information that we process to that which is
reasonably necessary for the purposes for which we obtained the information. We
will retain your Personal Information for as long as reasonably necessary to
conduct the Business or provide the Services to you or as necessary for
compliance with applicable law. You may request that we delete your information
in accordance with the procedures and limitations set out in Section 10.3
(Deleting Information).
9.
Advertising. We participate in advertising to keep our customers
apprised on product offerings, Property promotions, and associated content. As
further set out below, we may use the information you provided to us to provide
you with advertising or promotions based on your interaction with our Business.
These advertisements and promotions may be related to the Business, or for
other third party services and products that we think may interest you.
9.1
Our Use of Anonymous Data for Advertising. Like many companies,
we utilize targeted Lexington banners and ads and may display these to you when
you are on other websites and mobile applications. We do this using a variety
of digital marketing networks and ad exchanges in addition to using a range of
advertising technologies like web beacons, pixels, ad tags, cookies, and mobile
identifiers, as well as specific services offered by some sites and social
networks. The banners and ads that you may see displayed will be based on
information we hold about you, such as your previous use of our Website or the
App. This may include your search history on our Website or the App, the
content you read on our Website or the App, or on Lexington banners or ads you
have previously clicked on.
9.2
Advertisers Use of Anonymous Data for Advertising. Additionally,
we may include the use of ad banner partners for the serving and/or targeting
of ads, promotions, and other marketing messages. These ads may be provided, in
some cases, by a third party ad service provider or advertiser (collectively, “Advertisers”). Additionally, Advertisers may place or
utilize their own cookies on your browser and may use Anonymous Information
about your visit to our Website or your use of the App. If an Advertiser
requests that you provide Personal Information to it or otherwise accept its
cookie on your browser, please be aware that the Advertiser’s use and
collection of this information and use of any cookies will be governed by its
privacy policy or other relevant agreement, and not our Privacy Policy. We
recommend that you review the Advertiser’s privacy policy before providing
Personal Information. You may choose not to receive targeted advertising from
certain ad networks, data exchanges, marketing analytics, and other service
providers as indicated at: http://www.aboutads.info/choices/.
9.3
Promotional Partners Use of Limited Personal Information. We
may also provide a limited subset of your Personal Information to promotional
partners that provide us with performance based incentives if you subscribe to,
or use, their services (collectively, “Promotional Partners”).
This may include, by way of limited example, if we provide a cable TV provider
with your contact information and we receive an incentive if you subsequently
subscribe to the cable TV provider’s services. Such limited subset of your
Personal Information may include: (i) your name; (ii) your address; (iii) your
email address; and (iv) your telephone number. We will never provide
Promotional Partners with: (a) your social security number; (b) your payment
information; or (c) your other transaction history (as described in Section 3.1
(Personal Information)).
10.
Changing or Removing Information; Opting Out.
10.1
Access and Transparency. To allow appropriate control over Personal Information,
you will be able to view, change, or update your Personal Information,
including Eligibility Information that you previously submitted to us in
accordance with Section 4.9 (Tenant Eligibility; Background Checks).
10.2
Opt-Out. If we choose to send to you bulletins, updates, mobile
notifications, or other marketing-related materials, we will provide you with
the ability to decline – or “opt out” – of receiving such communications.
Instructions for opting-out will be provided if and when we determine to send
you such a communication. For example, if you no longer wish to receive email
messages from us, you can opt out of this service by either (i) following the
“unsubscribe” instructions located near the bottom of each email message, or
(ii) contacting us as provided in Section 19 (Contact Us). Please understand
that you will not be allowed to “opt out” of formal notices related to our
Business, such as the operation of the Website and the App, and legal, and
other related notices concerning safety (such as notices related to fire alarm
testing, repairs, or other exigent circumstances) and your relationship with
us.
10.3
Deleting Information. If you request, we will take reasonable steps (or such
other steps that may be required by applicable law) to remove your name and all
other Personal Information from our databases. Please understand, however, that
deletion requests are subject to certain limitations and it may be impossible
to remove this information completely due to backups, records of deletions, and
other requirements. In addition, we may retain Personal Information as
permitted by law, such as for recordkeeping purposes, to maintain an active
account, comply with litigation holds, and to process transactions and facilitate
customer requests. For example, we may be required to, and shall, retain your
Personal Information for a certain period of time based on the payment method
you use to complete a transaction with us. As such, if certain Personal
Information remains in our databases following the deletion of your account,
then we will continue to treat such remaining information in accordance with
this Privacy Policy and applicable law. In addition, please understand that, if
you request the deletion of your information, you will be unable to utilize
certain associated features that require such information. You may not remove
de-identified, anonymous, or aggregate data from our databases.
10.4
Third Party Personal Information. To the extent that you
provide Lexington with Personal Information of third parties, you represent and
warrant that you have permission from such third parties to provide us with
their Personal Information.
11.
Security. We recognize the sensitivity of our users’ Personal
Information and we have put in place security systems designed to prevent
unauthorized access to or disclosure of this information. Our security systems
include physical, technical, and administrative information security controls,
and we take commercially reasonable steps to secure and safeguard such Personal
Information in accordance with applicable law. However, no information or
communication system can be 100% secure, so Lexington cannot guarantee the
absolute security of your information. In addition, Lexington is not responsible
for the security of information that you transmit over networks that Lexington
does not control, including the Internet and wireless networks.
12.
COPPA Advisory and Procedures. Our Services and this Website are
not directed to children under 13 years old (each a “child,” as set forth in
Children’s Online Privacy Protection Act (“COPPA”)). We understand,
however, that there may be instances where a Tenant, as parent or guardian of a
child, permits the child to access Services or otherwise directly provide us
with information. For example, a Tenant may allow his or her child to submit a
maintenance request. If we receive information that we know is from a child, we
will use such information solely for purposes of fulfilling or responding to
the specific request made by the child. You authorize Lexington to collect and
act upon, in that limited manner, information provided by your child (or
children), including personal information (as such term is defined under
applicable law), (a) by signing a lease with Lexington and/or (b) by paying
rent or other fees to Lexington that relate to such Services. If you believe
that we have received or collected information from your child in a manner with
which you do not agree, please submit a deletion request and we will follow the
procedures set out in Section 10.3 (Deleting Information) to delete the
information.
13.
Notice of Privacy Rights to California Residents.
13.1
Shine the Light Law. California law requires certain businesses to respond to
requests from California users who ask about business practices related to
disclosing Personal Information to third parties for direct marketing purposes.
The California “Shine the Light” law further requires us to allow California
residents to opt out of certain disclosures of Personal Information to third
parties for their direct marketing purposes.
13.2
California Consumer Privacy Act Disclosure. The California Consumer
Privacy Act (the “CCPA”) provides various rights to
individuals and households with respect to the collection and use of Personal
Information that we have collected about California residents. We use the term
“resident” to refer to a California resident to whom the CCPA applies. Among
other rights under the CCPA, as further set out in this Section, a resident may
request that we (i) disclose to the resident Personal Information that we have
about such resident (including Personal Information about you that is sold),
and (ii) subject to certain exceptions, delete Personal Information that we
have about such resident. A resident may request a copy of the following using
the mechanism set out in Section 13.3 (Submission of a Consumer Request): (a)
the categories of Personal Information we collected about such resident; (b)
the categories of sources from which the Personal Information is collected; (c)
the business or commercial purpose for collecting or selling the Personal
Information; (d) the categories of third parties with whom we share such
resident’s Personal Information; and (e) the specific pieces of Personal
Information we have collected about such resident. Residents may submit a
request for such information no more twice in any twelve (12) month period, and
our disclosure of such requested information shall only cover the twelve (12)
month period preceding our receipt of such request. Additionally, a resident
may request that we delete such resident’s Personal Information using the
mechanism set out in Section 13.3 (Submission of a Consumer Request). A
resident’s rights as to such deletion requests are set out in Section 10.3
(Deleting Information).
13.3
Submission of a Consumer Request. We are in the process
of implementing a web-based form and toll-free number for residents to submit a
request to us to access or delete their Personal Information. In the interim,
please submit such requests to the email address provided in Section 19
(Contact Us) or in person to a leasing agent. We will respond to your request
within forty-five (45) days or as permitted by applicable law.
14.
Feedback. We want to encourage your feedback. If you have a
suggestion on how we can improve our Business or concerns you would like us to
address, please contact us at the address set out in Section 19 (Contact Us).
Certain states may provide you with additional avenues for lodging complaints.
Please check with your state’s consumer protection authority.
15.
Notification of Changes. Lexington may change its Privacy Policy from time to time
for our business purposes and to comply with changes in applicable law. In the
event of any substantive or material changes, we will communicate these changes
to you by posting the updated privacy policy on the Website or the App and/or
notifying you of the change via the Website, the App, email, or other methods.
Your continued use of, or access to, the Business following such notice
constitutes your agreement to follow and be bound by the updated privacy
policy.
16.
Our Affiliates. We may choose to rely on, and share information with,
divisions within our company or other companies closely related to us – our
“Affiliates” – for certain purposes under this Privacy Policy. By “Affiliate,”
we mean (unless otherwise defined by applicable law) an entity that controls,
is controlled by, or is under common control with Lexington Investment
Corporation. You agree that Lexington Affiliates will be entitled to enjoy our
rights under this Privacy Policy and, in exchange, we agree to be responsible
for our Affiliate’s failure to comply with this Privacy Policy. We ensure that
our Affiliates agree to protect Personal Information in a manner no less
protective of your interests than the protections set out in this Privacy
Policy.
17.
Relationship to Terms of Use. This Privacy Policy must be read
in conjunction with our Terms of Use, and the provisions of our Terms of Use
are incorporated herein. If Terms of Use conflict with the terms of this
Privacy Policy, then the terms of this Privacy Policy shall control. If the
terms of any other contract between you and Lexington conflict with the terms
of this Privacy Policy, then the terms of this Privacy Policy will control with
respect to your use of this Website.
18.
Further Resources. If you wish further information concerning privacy policies
in general, you should visit the following site: http://www.ftc.gov/privacy/index.html.
19.
Contact Us. If you have any questions about this Privacy Policy, the
Business, or your dealings with Lexington, please contact us using the methods
provided on our Contact Us page or email us.
20.
Do Not Track Notice. Our Website does not change its behavior when receiving
“Do Not Track” signals from browser software.